The B-Happy Lounge is a website built specifically for our fanatics...that's you! It's your way to interact with BIGGBY COFFEE digitally. For starters, your B-Happy Lounge account lets you do all of the following:

B Rewarded! - Sign up to receive E-wards, our weekly emailed messages (and coupons!)
B Celebrated! - Sign up to receive a free drink on your birthday!
B Organized! - Keep your account information updated
B Protected! - Register your BIGGBY Card
B Green! - Get paperless coupons, which can B loaded on to your BIGGBY Card
But wait, there's more! Feel free to poke around and see what else there is to discover! First things first, though: go ahead and create an account if you don't already have one.

BIGGBY Cards come in many designs and colors, but they all have one thing in common: they are your ticket to getting free drinks and coffee beans! Yippee! When using your BIGGBY Card at any of our locations, you will accrue points towards our two reward plans:
Buy 12 drinks, get the 13th drink free, and
Every 10th pound of coffee is free There's no work needed on your part to take advantage of these great offers; just make sure to keep your BIGGBY Card close by and hand it to the cashier whenever you stop in for a visit.

BIGGBY Cards can also be used as gift cards and can hold any dollar amount you wish. You can pick them up at your local BIGGBY store, or from our online store.

No worries, this question comes up a lot! Rest assured that any BIGGBY Card can function as both a gift card and a frequency card at the same time. Any purchases you make with money on your BIGGBY Card will also accrue points towards the reward plans! When a card runs out of money, you can either reload it (one of the other features of the B-Happy Lounge), or you can just continue to use it as a frequency card. When you gift someone a BIGGBY Card for a special occasion, they can hang on to it when the cash runs out and keep using it to work towards their free drink and coffee beans! It's the gift that keeps on giving!

Great question! Your BIGGBY Card functions just fine for accumulating points or spending your BIGGBY bucks, so why would you want to register it? First of all, registration is a way to protect yourself from having your cash and points lost or stolen. If you lose your BIGGBY Card for any reason, we'll be able to transfer any points or money over to a new card of your choice using just the email address that you signed up with! If that's enough to convince you, here are some instructions on registering your card.

If you need some more convincing, here are a few additional benefits to registering your card: Registering your card gives you the ability to check the balance of your points and dollar amount so you know exactly when that free drink is waiting for you or when you need to replenish your BIGGBY bucks.
Registering a card allows you to get a free drink on your birthday, loaded directly onto your card. How cool is that?!
Registering a card allows you to load E-wards coupons onto your BIGGBY Card instead of printing them out and bringing them to the store.

Many people find their way to the B-Happy Lounge out of a need to combine their BIGGBY Cards. If this is you, you're in the right place! With the launch of the B-Happy Lounge and the ability to register cards, your points aren't just a part of your card anymore; they're a part of your customer profile account with BIGGBY COFFEE. What this means is that you can actually use either of the two cards registered to your account to accumulate points and get your freebies and coupons. So, if you've added more than one card and all of those points are on your account, either of the two cards that you take with you and hand to the cashier will pull up your account, and their associated points. If you ever want to break this connection between cards and your account, it's as easy as removing the card from your account. Keep in mind that you always want to keep at least one card registered on your account though; if you remove ALL cards, your points will leave with them!

If you've signed up with BIGGBY COFFEE in some way before, like filling out the E-wards slip in-store, and this is your first time accessing your account, you may be asked to verify your account. This is in place to protect your information and prevent anyone else from being able to create an account under your email address. B protected!

If this sounds like you, then you will see a "Verify My Account" link show up after entering your email address in the login page. Click this link to send a verification email to yourself. This should show up in a matter of minutes, so if you don't see it right away, make sure and check your spam or junk mail folder!

Once you've received the email, click the link within to verify your account and continue the registration process. You're that much closer to BIGGBY freebies!

If you've forgotten your password or you're just plain ol' stuck, there's an easy way to log in! Head over to the login page, type in your email address and click "Continue". Instead of typing in your password, click the "Forgot password?" link to the lower-right of the password field. Click "Reset my password" to trigger a password reset email to be sent, which will contain a link to reset the password. This should show up in a matter of minutes, so if you don't see it right away, make sure and check your spam or junk mail folder!

Once you've received the email, click the link within to take you to the password reset screen, which will allow you to create a new password of your choosing. Tada! You may now log in!

Oh no! Not to worry, this is an easy fix. Accounts automatically unlock after 10 minutes of inactivity, so you should be able to try again soon. Patience is a virtue, right? If you don't want to wait, you can also reset your password, which both unlocks your account and sends you a link to reset your password.

You can change your account information from the All About Me tab. No worries, anything you fill out here stays with us! You can edit your mailing address, your email address, your password, and more. To change your favorite BIGGBY location (which determines which additional emails and E-wards coupons you'll get), click on "Edit Store List" on the right-hand side, and pick your favorites from the drop-down. The store listed first on your store list will be saved as your favorite store. When you're done making changes, make sure to click "Save Changes" at the bottom-right of the All About Me page.

You can sign up for a free birthday drink from the All About Me tab. Yes, you read that right...FREE! All you have to do is enter your birth date, mailing address, choose how you would like to receive your birthday drink (on your BIGGBY Card or via snail mail). When you're done making changes, make sure to click "Save Changes" at the bottom-right of the All About Me page.

There are quite a few things you can do with your BIGGBY Card over in the Cards & Rewards section of your profile. The first thing you'll want to do is add a card. Once you've done that, there's lots to do!

Combine multiple cards
Load your free drink on your card on your birthday!
Get your coupons loaded onto your BIGGBY Card
Add money to your BIGGBY Card

Adding a BIGGBY Card for the first time can be done from the Cards & Rewards tab. Just head over there and enter the 14-digit number from the back of your BIGGBY Card into the "Add a new card" dialog box. Once you've done that, click "Add This New Card." If you're having issues adding the card, check out the sections on the invalid card error and the card registration error.

Combining your BIGGBY Cards is as easy as adding all of them to your account from the Cards & Rewards tab. Remember that when you add a BIGGBY Card to your account, those points now become a part of your account. Once added, you'll see all of your cards and their dollar amounts listed on the left-hand side, and you'll see your combined points total at the bottom of the page. If you've reached the 2-card threshold and would like to add more cards, all you need to do is remove one card and then add the next...and so on until you've combined all of your cards! If you're trying to combine cash, this must be done in-store or via the B Heard Hotline -- 866-444-3909.

You may be seeing this error because you have already registered your card with us before. This could mean that it was registered to another email address or that the card was registered without an email address before an email address was required. If you have any other email addresses that you may have registered this card under, make sure to try logging into those accounts to see if you can add the card in question to them. Alternatively, if you're sure that it would be registered to this account, use the contact form below, let us know your 14-digit card number and we can get it set up for you to register, no problem!

All of our cards numbers are 14-digits, with a section of 2 or more 0's in the middle. Go ahead and double check the number you're entering to see if it follows this format. Also, your BIGGBY Card must be used as a frequency card before registration. If you haven't used it in-store yet, please do so before adding it to your account. Finally, if you are still having an issue, please contact us below with the card number and we can help you out.

It sounds like what has happened is that you've added multiple cards to your account that had a combined points total above 12. Once you hit the 12-point threshold, a free drink will be queued to your account (which you can see in the "Earned Rewards" column), and the counter will reset back to 0. If you do this more than once, you'll see multiple free drinks in the "Earned Rewards" column, so no worries! It is queuing up multiple drinks...wahoo!

To redeem your free drink at a store, simply take your card with you, order the drink of your choice, and then hand the card to the cashier. When they swipe it, tada! Your drink will be free! Keep in mind that if you ask the cashier to check your balance, they'll only be able to give you how many points you have towards your next free drink. This can cause some confusion, so the easiest thing to do is to hand the card to the